LIBRARY SERVICE
Summary
Product vision
The University of Leeds Library has a number of accessible learning spaces and resources. In this project I proposed design improvements to complement the library service of wheelchair users.
Users problem
Residents lack of crisis awareness, poor community facilities and blocked routes ruduce the likelihood of escape from disasters
Research
Through offline and online research, I found several existing problems for wheelchair users.
Persona
The persona's needs guided all the decisions throughout the design process to ensure that no design step would be forgotten or left behind.
User journey map
After mapping out the user journey, planning the whole process starts from entering the library to leaving. I was able to identify all the touchpoints, pain points and the areas that need the most attention or improvement.
Stakeholder map
Then I created the stakeholder map to see any people related to the process of wheelchair users using library service.
It was sorted as internal ( inside the building) and external( outside of the building).
Solutions
The online digital equipment includes pages on the Unileeds app, which demonstrates the book's exact location and 3D guiding routes.
The offline component consists of physical guide system updates such as signage, as well as equipment and space requirements.
Outcome
Meeting the needs of 15% students in University of Leeds, achieved 85 out of 100